10.2 Electronic Mail (Email)
E-mail is a primary mode of professional communication. Each student will receive an IHP email address. Students are responsible for checking their IHP email daily, on business days. The IHP address will be the only email address used by faculty and administration to communicate with the student. Students may expect a faculty member to respond within 72 business hours of an email communication, except in circumstances when the faculty member is out of the office. The faculty member will then identify a contact person for inquiries that require an immediate response.
It is expected that students take initiative and professional responsibility to read and respond to email from faculty, staff, and supervisors within 24-72 hours, depending on the urgency of the topic. Students are expected to communicate ASAP regarding the following topics: absences from class or fieldwork, late assignments, etc.
Below are some guidelines for professional behavior regarding composing and sending email:
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Remember that non-verbal communication is missing and keep in mind the impact your written words have on the receiver
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Proofread
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Don’t overuse the “flag”
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Don’t write when you are angry/upset (wait 24 hours)
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Be careful with sarcasm and don’t use all CAPS
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When unsure about an email, entering the email address should be your last step so that you can’t accidentally send it too early
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When replying “all,” please be aware who is on the distribution list. Your message may not be intended for all.
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Be aware of timing and importance. Don’t expect immediate replies.
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Is your question easily addressed via email? Or is making an appointment to talk preferable?