Student Advocate/Student Ombudsman

Reflecting s. 1006.51, F.S., Student Ombudsman Office, Pensacola State College has created a Student Advocate/Student Ombudsman, who is accountable to the Vice President, Academic and Student Affairs.

A student pursuing either a non-academic or an academic complaint/grievance may utilize Pensacola State College’s Student Advocate/Student Ombudsman at no cost or obligation. The use of the services of the Student Advocate/Student Ombudsman is to be determined by the student.

The Coordinator of Student Engagement and Leadership on each campus shall serve as the Student Advocate/Student Ombudsman for his or her respective campus. The Pensacola campus Student Advocate/Ombudsman shall serve in this capacity for the South Santa Rosa Center, Century Center, Downtown Center, and for eLearning students. The Student Advocate/Ombudsman can assist with the following:

  1. Guidance and advice regarding the informal and formal processes associated with complaints and grievances including academic and non-academic issues.
  2. Assistance in seeking a mutually agreeable resolution of the complaint.
  3. Assistance throughout the informal and formal processes associated with complaints and grievances.
  4. Comprehension of existing policies and procedures of the College.
  5. Serving as an advisor to the student during academic and non-academic appeal or hearing procedures.
  6. Referring the student to the Executive Director for Institutional Diversity and Student Conduct, for guidance and assistance if the academic or non-academic complaint relates to alleged discrimination and harassment issues.
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