Help Desk/LAN Support Technology - Computer Support Technology Certificate (Career)
Application Code 296
For curriculum information, contact the Business and Computer Systems Division—Room DH-239—443-518-1520.
This certificate is designed to meet the needs of individuals who are interested in providing IT services to companies through help desk support. Help desk institutes a multi-tiered troubleshooting approach by personnel with extensive technical knowledge. This certificate also prepares the student for the following certifications: CompTIA A+, Network+, CCENT (Cisco Certified Entry Networking Technician), and AMP NETCONNECT certification for copper fiber installation.
Suggested Semester 1
| CMSY 105 | Managing and Maintaining PCs and Mobile Devices I | 3 |
| CMSY 106 | Managing and Maintaining PCs and Mobile Devices II | 3 |
| CMSY 110 | Software Applications for Micros | 3 |
| CMSY 219 | Operating Systems | 3 |
| ELEC 140 | Network Cabling Systems | 3 |
Suggested Semester 2
| CMSY 158 | Fundamentals and Practice for Network+ Certification | 3 |
| CMSY 255 | Introduction to Unix and Linux | 3 |
| CMSY 256 | Linux Server Administration | 3 |
| CSCO 291 | Introduction to Networks | 3 |
| CSCO 292 | Routing and Switching Essentials | 3 |
Total Credit Hours: 30
*Many lab courses are offered as express classes; therefore, students may be able to take required prerequisite classes and the next class in the sequence in the same semester. These courses include CMSY 105, CMSY 106, CMSY 255, CMSY 256, CSCO 291, and CSCO 292.
For important information about this program, including the graduation rate and median debt of students who completed, please visit www.howardcc.edu/disclosure-helpdesk-lan-support-tech.