Helpful Contacts for Compliance
If an issue arises or students have a question regarding anything in their Complio account, they should first contact the Complio Applicant Success Team. Representatives on this team are trained to advise students on any and all steps of the Complio process. If the question has anything to do with your Complio account, they will assist.
Email: complio@americandatabank.com
Phone: (800) 200-0853
Hours of Operation Monday-Friday: 9am-8pm Saturday: 10am-6pm
Complio Response Time
1-3 business days to review submitted compliance documentation 1-2 business days to reply to emails sent to Applicant Success Team
1 business day to respond to voicemails left outside of business hours
The MGH Institute of Health Professions' Office of Compliance will be students' main point of contact for complying with the Institute's immunization and certification requirements.
For questions about the Institute’s Immunization and Certification Requirements, pro-active communications about upcoming expirations, or other inquiries, students can contact the following email: StudentCompliance@mghihp.edu