Complaint Procedures
Informal Complaint Procedure
If a student is comfortable doing so, they should speak first about the concerns with the assigned faculty member, program director or college dean. In these discussions, a satisfactory resolution may be readily found. An applicant who feels they have been discriminated against because of a disability and is uncertain about filing a formal complaint may wish to discuss the question informally with the designated representative from Disability and Access Services at 312.261.3329. This informal discussion may result in the development of an approach enabling the student or applicant to deal with the situation or the complaint may be taken under formal review.
Formal Grievance Procedure
A student or applicant who decides to file a formal complaint should contact the Dean of Students or designee using the Issue Resolution form at nl.edu/letusknow. If the grievance concerns the actions of the Dean of Students or designee, contact the Vice President for Student Affairs. All other grievances will be promptly investigated and reviewed by the Dean of Students or designee. The purpose of the review is to determine if University policy and applicable federal and local law have been followed and, if not, to address the consequences that may have resulted and take appropriate corrective action. Information relevant to the matter may be requested from the involved parties. The Assistant Dean of Students or designee will provide a response notifying the student or applicant of the findings and recommendations.
A student or applicant who uses the complaint procedure must not be retaliated against for doing so. The student or applicant may choose another student, faculty or staff employee to accompany him or her through the procedure. The other student or employee may help to express the complaint. A student or applicant who finds that a complaint is not resolved to his or her satisfaction may appeal to the Vice President of Student Affairs or designee. The finding and response from either of these officers is the final response for the University. Additionally, a student or applicant who believes that s/he has been harassed or discriminated against because of a disability can file a Charge of Discrimination at their regional U.S. Department of Education Office for Civil Rights. The Illinois regional office is located at 500 W. Madison St., Suite 1475, Chicago, IL, 60661. The Florida regional office is located at 61 Forsyth St. S.W., Suite 19T10, Atlanta, GA 30303.
Department of Consumer Affairs Consumer Information Division
1625 N. Market Blvd. Sacramento, CA 95834
FLORIDA CIE COMPLAINT SYSTEM
National Louis University holds License by Means of Accreditation from the Florida Commission for Independent Education of the Florida Department of Education to operate as a university, to offer programs of instruction, and to award degrees.
Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Phone: (888) 224-6684
Website: http://www.fldoe.org/policy/cie/file-a-complaint.stml
ILLIONIS IBHE COMPLAINT SYSTEM
National Louis University has operating and degree-granting authority from the Illinois Board of Higher Education (IBHE). Students with complaints that are unresolved through NLU’s Issue Resolution process may contact the IBHE.
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333, Springfield, IL 62701-1377
Phone: 217.782.2551 • Fax: 217.782.8548
General Information: info@ibhe.org
Institutional Complaint Hotline: 217.557.7359
Website: http://complaints.ibhe.org
Wisconsin EAP Complaint System
National Louis University is regulated by and has degree-granting authority from the Educational Approval Program (EAP) in the state of Wisconsin. Students with complaints that are unresolved through NLU’s Issue Resolution process may contact the Department of Safety and Professional Services.
Department of Safety and Professional Services
Educational Approval Program
P.O. Box 8366
4822 Madison Yards Way Madison, WI 53705
General Information: dseseap@wisconsin.gov
Website: https://dsps.wi.gov/Pages/SelfService/FileAComplaint.aspx
Email: dsps@wisconsin.gov
Phone: (630) 266 1966