/Institutions/National-Louis-University/json/2023-2024-Official/Student-Guidebook-local.json

/Institutions/National-Louis-University/json/2023-2024-Official/Student-Guidebook.json

Appeals for Refund of Tuition Charges

Appeal for Refund of Tuition Charges following Withdrawal
For information on steps that occur prior to the appeal stage, refer to written policies in the Undergraduate and Graduate Catalog and/or Student Guidebook.
SITUATION
Student has withdrawn and wishes to appeal the established University refund policy.
PROCESS
If grade appealed is (A, B, C, D, F, N), student must follow Academic Appeals policy procedure.
Student must submit written request for refund to the Executive Director of Advising & Learning Support within 30 business days of withdrawal date as noted in Student Information System.
Refund Appeal Committee accepts/reviews request and renders decision. Appeals are reviewed during the final week of the month.
Student accepts decision.	Student is dissatisfied with Refund Appeal Committee decision.
Issue Resolved.	Issue unresolved, student must submit written appeal to Vice Provost of Advising and University Registrar.
	Vice Provost of Advising and University Registrar or designee accepts/reviews request and renders decision.
	Vice Provost of Advising and University Registrar or designee decision is final.

This policy pertains only to a course or courses from which a student withdrew and appeal is being made for a refund beyond the established University refund policy. The tuition refund policy can be found at https://www.nl.edu/financialaid/studentaccounts/withdrawalrefundpolicy/

Note that all appeals where a grade (A, B, C, D, F, N) has already been submitted must go through the Academic Appeals policy found in the Undergraduate and Graduate Catalog found here: Academic Appeals.  Students may submit an appeal for a refund beyond the University refund policy by submitting a request in writing. The appeal must be submitted within 30 calendar days of the withdrawal date noted in the Student Information System (Banner). Appeals for charges for withdrawals of courses older than 30 business days cannot be considered and all charges apply. Appeals should be submitted in writing or via email to John Janso, Executive Director of Advising and Learning Support, at jjanso@nl.edu or by fax to 630.874.4031.

The Refund Appeal Committee will meet monthly during the final week of the month. All appeals must be received at least 24 hours in advance of the meeting in order to be considered. Appeals are limited to exceptions to the refund policy based on a factor related to National Louis University. Appeals may be submitted for extenuating circumstances. In cases where the appeal is based on extenuating circumstances, documentation must be included with the request for appeal.

The Refund Appeal Committee will notify the student via their NLU and personal email address of the outcome within two (2) weeks of the meeting. Students dissatisfied with the decision may appeal by submitting their request in writing within 60 calendar days to the Vice Provost of Advising and University Registrar or designee.