Essential Functions
The purpose of the essential functions list is to allow prospective students who are considering a career to be informed of the physical, emotional, and psychological demands related to training and employment in a field of study. These lists are provided to allow prospective students to make informed career choices by providing them with a summary of the physical abilities and personality traits that are generally required for the successful completion of a curriculum and result in employment in a field of study after graduation. For students to be successful in the Hotel, Restaurant, and Tourism Management programs, they must first and foremost demonstrate a positive attitude and people skills. Interpersonal skills include:
- The desire to work as a team player.
- Strong oral communication skills and good written communication skills.
- A respect for diversity (in guests, coworkers, and subordinates).
They must also be able to do the following:
- Communicate ideas and directions clearly.
- Work under pressure in a fast-paced environment.
- Demonstrate flexibility.
- Manage multiple projects and priorities.
- Portray enthusiasm at all times.
- Act in a professional manner.
- Maintain ethical standards.
- Anticipate customer needs.
- Recognize problems and deal with conflict.
- Select, train, and manage employees.
- Demonstrate business math skills.
- Develop budgets and forecasts.
- Interpret profit and loss statements.
- Compute and interpret basic operational statistics and reports for budgeting and cost controls.
- Set goals and objectives to achieve the organization's goals.
- Provide quality and safe service.
- Identify ways to market hospitality services.
- Plan events.
- Deal with emergencies and develop techniques for security and loss prevention.