Student Learning Outcomes
Graduates of the associate of applied science degree programs in Computer Support Specialist will be able to complete the following tasks:
- Ability to maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
- Ability to document, maintain, upgrade or replace hardware and software systems.
- Ability to prioritize tasks and work quickly.
- Assure quality of work through development and implementation of quality assurance procedures and standards.
- Highly develop written and verbal and online communication skills.
Graduates of the diploma program in Computer Support Specialist will be able to complete the following task
- Ability to maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
- Ability to document, maintain, upgrade or replace hardware and software systems.
- Ability to prioritize tasks and work quickly.
- Assure quality of work through development and implementation of quality assurance procedures and standards.
- Highly develop written and verbal and online communication skills.
Graduates of the certificate program in CompTIA A+ Certified Preparation will be able to complete the following tasks:
- Troubleshoot computer workstations using best practices.
- Install and configure Microsoft Windows operating systems.
- Develop advanced methods of troubleshooting.
- Solve problems individually and in a team environment.
Graduates of the certificate program in CompTIA A+ Certified Technician Preparation will be able to complete the following tasks:
- Troubleshoot computer workstations using best practices.
- Install and configure Microsoft Windows operating systems.
- Develop advanced methods of troubleshooting.
- Solve problems individually and in a team environment.
Graduates of the certificate program in Help Desk Specialist will be able to complete the following tasks:
- Provide technical Helpdesk support via telephone, remotely, online, and face-to-face.
- Ability to resolve issues at the time of contact or escalate the issue in accordance with procedures for additional support.
- Strong organizational skills and the ability to work independently.
- Strong customer service skills
- Highly developed written and verbal and online communication skills.
Graduates of the certificate program in MicroSoft Excel Application Specialist will be able to complete the following tasks:
- Advanced Spreadsheet Concepts
- Development of Macros
- Data Integration Concepts
- Spreadsheet Creation
Graduates of the certificate program in PC Repair and Network Technician will be able to complete the following tasks:
- Ability to maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
- Ability to document, maintain, upgrade or replace hardware and software systems.
- Ability to prioritize tasks and work quickly.
- Highly developed written and verbal and online communication skills.