Essential Functions

The purpose of the essential functions list is to allow prospective students who are considering a career to be informed of the physical, emotional, and psychological demands related to training and employment in a field of study. These lists are provided to allow prospective students to make informed career choices by providing them with a summary of the physical abilities and personality traits that are generally required for the successful completion of a curriculum and result in employment in a field of study after graduation. For students to be successful in the Hotel, Restaurant, and Tourism Management programs, they must first and foremost demonstrate a positive attitude and people skills. Interpersonal skills include:

• The desire to work as a team player.
• Strong oral communication skills and good written communication skills.
• A respect for diversity (in guests, coworkers, and subordinates).

They must also be able to do the following:

• Communicate ideas and directions clearly.
• Work under pressure in a fast-paced environment.
• Demonstrate flexibility.
• Manage multiple projects and priorities.
• Portray enthusiasm at all times.
• Act in a professional manner.
• Maintain ethical standards.
• Anticipate customer needs.
• Recognize problems and deal with conflict.
• Select, train, and manage employees.
• Demonstrate business math skills.
• Develop budgets and forecasts.
• Interpret profit and loss statements.
• Compute and interpret basic operational statistics and reports for budgeting and cost controls.
• Set goals and objectives to achieve the organization's goals.
• Provide quality and safe service.
• Identify ways to market hospitality services.
• Plan events.
• Deal with emergencies and develop techniques for security and loss prevention.