Mental/Cognitive Standards

• Have sufficient intellectual and emotional functions to plan and implement the duties of a medical assistant in a responsible manner.
• Function safely, responsibly, and effectively under stressful situations.
• Remain alert to surroundings and potential emergencies.
• Interact effectively and appropriately with patients, families, and coworkers.
• Display attitudes and actions consistent with ethical standards of medical assisting.
• Maintain composure while managing and prioritizing multiple tasks.
• Communicate an understanding of the principles of confidentiality, respect, tact, politeness, collaboration, teamwork, and discretion.
• Handle difficult interpersonal situations in a calm and tactful manner.
• Remain calm, rational, decisive, and in control at all times, especially during emergency situations.
• Maintain cleanliness and personal grooming consistent with close personal contact.
• Function without causing harm to others if under the influence of prescription or over-the-counter medication.
• Function without causing harm to others, including situations that may result from any mental or physical conditions.