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Provide direct services to clients as directed by assigned workers or supervisors.
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Provide parent education services and instruct clients in homemaking and childcare tasks.
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Accompany case management workers on home visits to collect information and provide services.
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Use agency computer programs to input client information and run reports.
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Receive and address incoming calls.
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Provide supportive counseling to clients in crisis and during routine contacts.
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Assist clients in completing forms, obtaining information as necessary, explaining program policies and procedures, and giving directions and instructions to clients so that they may receive services.
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Assist social workers in obtaining and verifying client information, assisting in the formulation of service objectives and the development of service plans, arranging for the delivery of services, and recording cases and summarizing services provided for various reports.
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Coordinate outreach and fundraising activities.
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Serve on agency and community committees.
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Assist with referrals and in obtaining emergency needs through community resources.
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Provide childcare while parents are attending meetings or are in parenting classes.
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Practice continuous learning through individual study, classroom training, seminars, and conferences.