INFO 1030 Introduction to Service Desk Operations

4.5 - 0.0 - 4.5

Course Description

This course provides students with insight to the concepts, standards and practices most often associated with the IT service desk function. Students focus on topics such as help desk structure, operations, roles and responsibilities, standards, processes, tools and systems, customer support, and performance measures. Problem-based scenarios and simulations are two tools used to develop knowledge, skills and abilities to effectively contribute to a successful IT services desk.