Complaint Procedures
Informal Complaint Procedure
If a student is comfortable doing so, they should speak first about the concerns with the assigned faculty member, program director or college dean. In these discussions, a satisfactory resolution may be readily found. An applicant who feels they has been discriminated against because of a disability and is uncertain about filing a formal complaint may wish to discuss the question informally with the designated Specialist from the Office of Learning Support at 312.261.3329. This informal discussion may result in the development of an approach enabling the student or applicant to deal with the situation or the complaint may be taken under formal review.
Formal Grievance Procedure
A student or applicant who decides to file a formal complaint should contact the University Ombudsman, 312.261.3461. If the grievance concerns the actions of the University Ombudsman, contact the Vice Provost Advising and University Registrar at 312.261.3031. All other grievances will be promptly investigated and reviewed by the University Ombudsman. The purpose of the review is to determine if University policy and applicable federal and local law have been followed and, if not, to address the consequences that may have resulted and take appropriate corrective action. Information relevant to the matter may be requested from the involved parties. The University Ombudsman will provide a response notifying the student or applicant of the findings and recommendations.
A student or applicant who uses the complaint procedure must not be retaliated against for doing so. The student or applicant may choose another student, faculty or staff employee to accompany him or her through the procedure. The other student or employee may help to express the complaint. A student or applicant who finds that a complaint is not resolved to his or her satisfaction may appeal to the Assistant Dean of Students or the Vice President of Student Affairs. The finding and response from either of these officers is the final response for the University. Additionally, a student or applicant who believes that s/he has been harassed or discriminated against because of a disability can file a Charge of Discrimination at their regional U.S. Department of Education Office for Civil Rights. The Illinois regional office is located at 500 W. Madison St., Suite 1475, Chicago, IL, 60661. The Florida regional office is located at 61 Forsyth St. S.W., Suite 19T10, Atlanta, GA 30303.
California DCA Complaint System
The Department of Consumer Affairs (DCA) promotes and protects the interests of California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The department also protects professionals (licensees) from unfair competition by unlicensed practitioners. Consumers can file complaints against licensees by contacting DCA at (800) 952-5210. Consumers can also file a complaint online at https://www.dca.ca.gov/
Department of Consumer Affairs Consumer Information Division
1625 N. Market Blvd. Sacramento, CA 95834
Wisconsin EAP Complaint System
National Louis University is regulated by and has degree-granting authority from the Educational Approval Program (EAP) in the state of Wisconsin. Students with complaints that are unresolved through NLU’s Issue Resolution process may contact the Department of Safety and Professional Services.
Department of Safety and Professional Services
Educational Approval Program
P.O. Box 8366
4822 Madison Yards Way Madison, WI 53705
General Information: dseseap@wisconsin.gov
Website: https://dsps.wi.gov/Pages/SelfService/FileAComplaint.aspx
Email: dsps@wisconsin.gov
Phone: (630) 266 1966