40000

Examines the role of fire service in the specific community it serves by forecasting the community profile, composition and politics, understanding different cultures, overcoming potential language and ethnic barriers and interacting with various special interest groups. Studies delivery of effective service to the community as a whole and the inherent challenges faced in doing so.

Emphasizes standard budgeting principles, nomenclature, methods and types of taxation, fee for service, special taxing districts, revenue sources, public/private sector funding partnerships, and other issues associated with public sector funding in public organizations.

Addresses Total Quality Management as it relates to the wide range of fire services provided. Includes issues relating to customer service, organizational communication systems and measurement systems for program managers. Quality control intervention strategies, improvement programs and quality related issues also covered.

Preparation necessary for management of a major disaster. Interaction with other agencies and effective coordination of roles and efforts within a structured incident management system. Addresses planning, resource management and other related issues.