BSAD 2300 Quality Management: Statistical Process Control

4.5 - 0.0 - 4.5

Course Description

Foreign competition has had a severe impact on the U.S. economy and has created a need for business to improve the quality of goods and services and the productivity of the workforce in order to regain its competitive position. This course presents the management principles and statistical methods that have been adopted successfully by many foreign firms. This course emphasizes management's responsibility to make system changes to improve quality and productivity; include obligations relative to customer satisfaction; design and develop products and services; and use statistical methods for management, control, and improvement. Students select and implement a project using the techniques of statistical process control and learn strategies for evaluation and continued improvement of the product or service.