Formal Student Grievance Procedure
The purpose of the formal student grievance procedure is to provide a means to mediate a fair and equitable solution to any complaint other than grades and discrimination or harassment that a student may have with a College employee, office, or policy. The first process to resolve student grievances should be an informal resolution of complaints with the individual(s) involved when possible.
If a student wishes to submit a formal student grievance, the appropriate form located on the forms page of the Pensacola State College website at https://www.pensacolastate.edu/documents/student-grievance-form/ should be completed. The form should be submitted to the appropriate office for review. Academic complaints, other than grade grievances, should be submitted to the Vice President, Academic and Student Affairs. Complaints related to disability services, public safety, or the help desk should be submitted to the Vice President, Administrative Services and General Counsel. Financial complaints should be submitted to the Vice President, Business Affairs. Complaints involving admissions, enrollment, registration, advising, financial aid, and other student related services should be submitted to the Dean, Student Services.
Once the Formal Student Grievance Form has been submitted to the appropriate office, the complaint will be investigated. Any student who submits a Formal Student Grievance Form will be notified of the resolution. Every effort will be made to resolve the complaint within fourteen (14) business days; however, time may be extended by mutual consent of the parties concerned.
Distance Education students who have completed the internal institutional grievance process and the applicable state grievance process may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page at http://www.fldoe.org/sara/complaint-process.stml.