Collection Procedures
The college makes every effort to contact students with outstanding balances. However, if these attempts are unsuccessful, accounts are turned over to a collection agency and an additional charge of up to 25% of the outstanding balance is added to student accounts. Official transcripts and diplomas, and the ability to register for subsequent terms will also be withheld for students with outstanding balances until accounts are paid in full.
Once accounts are placed in collections, students have the option of paying HCC directly rather than the collection agency. Either way, students remain responsible for full payment of outstanding balances and collection costs. Holds on student accounts are removed immediately upon full payment by cash, credit card, or money order if the account is paid in person. Accounts paid online will need to contact the cashier's office to have the hold removed. Holds will not be released for ten business days for accounts paid in full by personal check.