INFO 2261 Software Applications Support

4.5 - 0.0 - 4.5

Course Description

Students study concepts associated with providing software application support while working on the IT service desk. Students focus on topics such as the Windows desktop software environment, using the event viewer and command-line tools to troubleshoot software issues, and using software logs, tools, and troubleshooting techniques. Problem-based scenarios and simulations are two tools used to practice software application support as a service desk technician.