Student Advocate/Student Ombudsman
Reflecting s.1006.51, F.S., Student Ombudsman office, Pensacola State College has created a Student Advocate/Student Ombudsman, who is accountable to the Vice President, Academic and Student Affairs. A student pursuing either a non-academic or an academic complaint/grievance may utilize Pensacola State College Student Advocate/Student Ombudsman at no cost or obligation. The use of the services of the Student Advocate/Student Ombudsman is to be determined by the student.
The Coordinator, Student Engagement and Leadership, on each campus shall serve as the Student Advocate/Student Ombudsman for his or her respective campus. The Pensacola campus Student Advocate/Ombudsman shall serve in this capacity for the South Santa Rosa Center, Century Center, Downtown Center, and for eLearning students. However, when deemed necessary by the Vice President, Academic and Student Affairs, he or she may appoint a different person to serve as the Student Advocate/Student Ombudsman. The Student Advocate/Ombudsman can assist with
Guidance and advice regarding the informal and formal processes associated with complaints and grievances including
1. Assistance in seeking a mutually agreeable resolution of the complaint;
2. Assistance throughout the informal and formal processes associated with complaints and grievances;
3. Comprehension of existing policies and procedures of the College;
4. Serving as an advisor to the student during academic and non-academic appeal or hearing procedures; and
5. Referring the student to the Executive Director, Institutional Equity and Student Conduct, for guidance and assistance if the academic or non-academic complaint relates to alleged discrimination and harassment issues.