BUS 540 Process Analysis & Quality Management

Takes a comprehensive look at process analysis & design, and quality management; emphasizes qualitative and quantitative tools for designing efficient and effective processes and integrating quality management into the production or service process; covers process diagramming, process performance measurement, flow analysis and managing process variability, process capability, lean operations, and quality management methods and philosophies (e.g. six sigma and TQM).

Prerequisite

BUS 543