BUS 460 Process Analysis & Quality Management
Takes a comprehensive look at process analysis & design, and quality management. Emphasizes qualitative and quantitative tools for designing efficient and effective processes and integrating quality management into the production or service process. Covers process diagramming, process performance measurement, flow analysis and managing process variability, process capability, lean operations, and quality management methods and philosophies (e.g. six sigma and TQM).
Credits
3