Student Learning Outcomes

Graduates of the associate of applied science degree and diploma programs in Computer Support Specialist will be able to complete the following tasks:

• Demonstrate a basic understanding of computer hardware and software.
• Demonstrate factual, conceptual, and procedural knowledge related to desktop applications and maintenance of a computer network.
• Demonstrate critical thinking in problem solving, research methods, and the ability to present conclusions effectively, orally and in writing.
• Demonstrate appropriate interpersonal skills by working effectively in teams.
• Demonstrate basic level of competency in programming and logic skills.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.

Graduates of the technical certificate in CompTIA A+ Certified Preparation will be able to complete the following tasks:

• Troubleshoot computer workstations using best practices.
• Solve problems individually and in a team environment.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.

Graduates of the technical certificate in CompTIA A+ Certified Technician Preparation will be able to complete the following tasks:

• Install and configure Microsoft Windows operating systems.
• Troubleshoot hardware and software.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.

Graduates of the technical certificate in Help Desk Specialist will be able to complete the following tasks:

• Provide technical help desk support via telephone, remotely, online, and face-to-face.
• Resolve issues at the time of contact or escalate the issue in accordance with procedures for additional support.
• Demonstrate highly developed written, verbal, and online communication skills.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.

Graduates of the technical certificate in Microsoft Excel Application Specialist will be able to complete the following tasks:

• Create and perform advanced spreadsheet concepts.
• Create, troubleshoot, and run macros.
• Perform data integration concepts.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.

Graduates of the technical certificate in PC Repair and Network Technician will be able to complete the following tasks:

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Document, maintain, upgrade, or replace hardware and software systems.
• Prioritize tasks and work quickly.
• Demonstrate the personal and professional ethics and interpersonal skills that are expected in the workplace.