ETM 560 Total Quality Management
Critical principles and procedures of quality management in a competitive global environment; contemporary definitions of quality; quality in production/services; quality economics; quality philosophies; planning, organizing, and controlling for quality; human resource and improvement strategies and QC tools. Case studies, presentations, term projects, and teamwork. Also offered as ETM 660 and may be taken only once for credit.
Prerequisite
Prerequisite: graduate standing or consent of instructor.