Review of Complaint at Chair/Director Level

If the subject of the complaint is within the purview of the program chair or office director, the chair or office director will provide a written resolution to the complaint in a timely manner, preferably within ten business days. The program chair or office director will make a record of the complaint, the resolution, and the process used to adjudicate the matter. The program chair or office director will forward a copy of the record to the appropriate vice president.