P5. Complaints
Submission of Program Complaints
Students who have complaints about any aspect of the DPT Program should speak with their academic advisor, clinical education advisor, the Chair, or other member of the leadership team in the Physical Therapy department to determine if there is a reasonable solution that can be worked out. If students do not feel the complaint has been adequately addressed, they must submit a formal written letter of complaint to the Program Chair with the following information:
1. Identify the person making the complaint
2. Set forth and clearly describe the specific nature of the complaint
3. Provide supporting evidence and/or data for the charge
4. Specify the changes that are sought by the complainant
Resolution of Program Complaints
All written complaints are handled by the Program Chair who will notify the complainant in writing of any action taken.
Complaints about Institute Policies or Procedures
Complaints that refer to Institute policies or procedures should be directed to the
Office of Student and Alumni Affairs.
Complaints to CAPTE
If the nature of a complaint impacts criteria for accreditation, students have the right to submit a complaint to the Commission on Accreditation in Physical Therapy Education (CAPTE). Staff at CAPTE can be contacted directly with questions on the procedure to file such a complaint at accreditation at
www.capteonline.org.