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About the School of Healthcare Leadership

About the School of Healthcare Leadership

The School of Healthcare Leadership (SHL), established in 2022, is the newest educational entity to join the MGH Institute of Health Professions (IHP), the only degree-granting affiliate of Mass General Brigham. SHL’s educational programs extend the IHP’s founding mission to educate collaborative, professional, and compassionate healthcare leaders. SHL offers degrees in Healthcare Administration, Data Analytics, and Health Professions Education, in addition to pre-requisite courses required for graduate school eligibility.

All the courses are online and asynchronous and provide students with expert faculty and advisors.  SHL educational programming evolves with the needs of the healthcare workforce and is offered in a high-touch, flexible, online learning environment.

Accreditation:

he School of Healthcare Leadership is part of the MGH Institute. MGH Institute is regionally-accredited by the New England Commission of Higher Education. More information is available on the institute website: https://www.mghihp.edu/about/glance/accreditation

Academic Calendar:

Semester Dates for the Data-Analytics and Healthcare Administration Programs:

Fall Semester 2024: September 3 – December 10, 2024

Session 1:

Start Date: September 3, 2024

End Date: October 22, 2024

Session 2:

Start Date: October 23, 2024

End Date: December 10, 2024

Spring Semester 2025: January 13 – April 22, 2025

Session 1:

Start Date: January 13, 2025

End Date: March 4, 2025

Session 2:

Start Date: March 5, 2025

End Date: April 22, 2025

Summer Semester 2025: May 12 – August 18, 2025

Session 1:

Start Date: May 12, 2025

End Date: June 27, 2025

Session 2:

Start Date: June 30, 2025

End Date: August 15, 2025

 

 

 

 

Incident Reporting

Students who have complaints about any aspect of the SHL Programs you may speak with the specific Program Director, SHL Dean and/or to the faculty, to determine if there is a reasonable communication and solution that can be achieved.

Resolution of Program Complaints:  All program complaints brought to the Program Director or SHL Dean will be followed and resolved via verbal and/or written communication. 

If the student would like to formally report an incident through the Office of Student and Accessibility Services, here is the link for the incident reporting mechanism: https://mghihp.formstack.com/forms/student_incident_report

Staff in the Office of Student and Accessibility (OSAS) will follow up on all reports received via the Student Incident Report. All reports are treated with utmost confidentiality; in certain cases, it may be necessary for OSAS to share incident details with academic program leaders and/or MGH Security. OSAS staff will discuss the follow-up process with the individual(s) submitting the report.

SHL Grievance Policy

Student Academic Appeal Procedure[1]

Integrity is a foundational principle of a health professional. The MGH IHP Catalog defines the ethical standards of academic and professional integrity (see smartcatalogiq.com). The School of Healthcare Leadership (SHL) requires the demonstration of integrity in the classroom when interacting with peers, faculty, and staff and when representing the SHL in the community and professional settings. The SHL also recognizes the student voice in the classroom and professional settings, and when administrative decisions impact a student’s academic progression. As a result, students may request to appeal a program-level decision related to the circumstances:

1. Violation of academic integrity (academic misconduct).

2. Review for exemption to a current academic policy.

3. Dismissal from an academic SHL program.

In all circumstances, students are strongly encouraged to discuss concerns with the relevant faculty member(s), advisor, Program Director, and/or Department Chair to seek satisfactory resolution of the concern. The Institute also provides students, who voluntarily seek it, access to an Ombudsperson who seeks to help students informally resolve conflicts.  If these informal attempts to resolve the concern are unsuccessful, then students may follow formal appeals procedures that are outlined below.[2]  Please note that the SHL Dean’s decision is final and that there is no appealing the Dean’s decision.

  1. Appeal submission
    1. To initiate an appeal following the completion of respective SHL programmatic student grievance protocols, the student must submit a written request to the Dean of the School of Healthcare Leadership within 10 business days of the grievance. The written request should provide a summary about the relevant policies, and why an exception should be considered, along with all supporting documentation.Relevant information protected by the Health Insurance Portability and Accountability Act (HIPAA) must be submitted via a secure MGB SHL Dropbox that will be made available to the student.
    2. The Appeals Committee Co-Chairs[3] review the request within 10 business days and determine if the student’s request meets the stated criteria for an Appeals Hearing. The School of Healthcare Leadership Dean and the Appeals Committee Co-Chairs may request additional information from the student before deciding if an Appeals Hearing is warranted. Relevant information protected by the Health Insurance Portability and Accountability Act (HIPAA) must be submitted via a secure MGB SHL Dropbox that will be made available to the student.
    3. After the review, a notice will be sent from the Dean of the School of Healthcare Leadership informing the student whether the Appeal Hearing will be granted or not. This decision is final and can not be appealed by the student.

     

  2. Initiating an Appeals Panel
    1. The School of Healthcare Leadership Dean will send notice of appeal to the faculty/staff named in the appeal submission and his/her Program Director or Department Chair. The notice will inform the faculty/staff about the appeal request and the name of the student involved.
    2. The Co-Chairs of the Appeals Committee will arrange the panel, schedule the hearing, and communicate the details about the hearing process to the student and faculty/staff involved. Hearings will take place within 10 business days of granting the Appeal Hearing.
    3. Faculty named in the appeal may submit documentation to be considered during the hearing. Submission of materials must be made four business days prior to the hearing and submitted to the Dean of the School of Healthcare Leadership.
    4. The SHL Dean will securely distribute all submitted documentation three business days prior to the hearing to the Appeals Committee Co-Chairs, members of the Appeal Hearing Panel, the student, faculty/staff involved, and the Program Director or Department Chair.

     

  3. Appeal Hearing Details
    1. The Appeal Hearing Panel will be comprised of three MGH IHP faculty members; one of these faculty members will serve as Panel Chair. A fourth faculty member from the student’s program will serve on the Appeal Hearing Panel (but not the faculty member involved in the grievance).
      1. Individuals with conflict of interest will be recused.
    2. The student may bring one support person to the hearing, and the faculty/staff involved may also bring a support person. The support person cannot be a legal representative or lawyer and may not speak prior to or during the hearing. The names and contact information of any support person who will attend the hearing must be communicated to the SHL Dean three business days before the appeal hearing.

     

  4. Appeal Hearing procedures (meeting will be recorded and transcribed)
    1. The members of the Appeal Hearing Panel will meet privately to review procedures and the submitted documentation prior to the hearing.
    2. At the appointed time, the student, the faculty/staff member(s) and their respective support persons will be present for the hearing.
    3. The student will present the facts and circumstances which led to the appeal request (20 minutes or less) and will exit the meeting room.
    4. The faculty/staff will enter the meeting room and present their response to the argument presented (20 minutes or less).
    5. Appeal Hearing Panel members may ask questions of all parties.
    6. After the Appeal Hearing Panel has concluded its questions, the hearing will conclude, and the parties will be dismissed.
    7. The Appeal Hearing Panel members will deliberate and determine whether the appeal has been successful and outline any recommendations for next steps based on such determination.
  5. Post-appeal communication
    1. The Appeal Hearing Panel Chair will communicate the determination and recommendations, if any, of the Appeal Hearing Panel to the Co-Chairs of the Appeals Committee, who then will communicate the recommendation in writing to the Dean of the School of Healthcare Leadership within three business days of the hearing.
    2. Following receipt of the recommendation, the Dean of the School of Healthcare Leadership will communicate the final decision in writing to the student within 10 business days of the hearing, with copies sent to the Program Director or Department Chair, Registrar, and student file. This is the final decision and there is no appealing the decision of the Dean of the School of Healthcare Leadership.

 

 


[1] The information shared among the involved parties in the Student Academic Appeal Procedure is confidential.

[2] Narrative adapted from the School of Health and Rehabilitation Sciences Student Academic Appeal Policy.

[3] The Appeals Committee Co-Chairs and Appeal Hearing Panel will be comprised of MGH IHP Faculty.