Human Services Management M.S.
The M.S. in Human Services Management is an interdisciplinary program that combines content from the disciplines of industrial and organizational psychology, health administration, business administration, organizational development, and human resource management. Emphasis is on research-informed practice, immediate application at the workplace, and supporting/preparing students for advancement to or within a managerial position. It explores the applications of management to solving workplace issues with an emphasis on the human services field, and maximizing productivity and stakeholder satisfaction.
Graduates will be prepared for professional practice in many types of profit and non-profit human service organizations, as well as governmental departments and agencies that regulate and support provision of human services, with a particular focus on using their knowledge of human services management to address the many challenges of managing employees, agency finances, funders, governmental entities, legislators, boards of directors, unions, advocacy groups, volunteers, media, families, and consumers.
This program is offered in a blended format.
Program Learning Outcomes (PLOs):
PLO1. Students will demonstrate the ability to evaluate personal talents and opportunities for their expression in the human services management profession.
PLO2. Students will demonstrate the ability to analyze organizational and managerial issues, evaluate and suggest managerial actions, and solve legal, ethical, cultural, programming, and/or financial challenges within their work department.
PLO3. Students will demonstrate the ability to utilize written and oral communication skills to convey management issues that assist organizational stakeholders, including colleagues, administration, clients, and the public, to make informed decisions.
PLO4. Students will evaluate programs, manage outcomes, and demonstrate accountability to donors, funding agencies, and other stakeholders using quantitative and qualitative analysis techniques.
PLO5. Students will demonstrate the ability to design and recommend program evaluation systems to collect, analyze, and report appropriate data for program measurement and assessment.
PLO6. Students will demonstrate the ability to evaluate the purpose, importance, techniques, and outcomes associated with key human resources management processes, including recruitment, selection, and retention; performance appraisal; and training and development.
In addition to the College of Professional Studies and Advancement Graduate Admission Requirements, the program requires:
- A minimum of two professional letters of recommendation, addressing topics/questions as established and periodically revised by the faculty. Letters of recommendation must be written by individuals who know the candidate from an academic or professional perspective and are able to comment on the candidate’s capacity for undertaking graduate studies.
- Faculty review
Program Details:
- Requires 36 SH for completion
Required Courses
Gateway Course
| HSM 500 | Human Services Management: Principles and Practices | 3 |
Core Courses
| HSM 505 | Managing Systems and Funding in Human Services | 3 |
| HSM 520 | Interventions and Direct Services in Human Services | 3 |
| HSM 530 | Professional Communication in Human Services | 3 |
| HRM 520 | Performance Analysis and Measurement | 3 |
| LAP 693 | Seminar in Program Evaluation | 3 |
| MBA 503 | Leadership & Organizational Behavior | 3 |
| MHA 527 | Health Care Finance | 3 |
| RES 510 | Research Methodology and Writing | 3 |
| RES 520 | Quantitative and Qualitative Analysis | 3 |
Capstone Course
| HSM 589 | Human Services Management Laboratory | 3 |
Electives
Choose 3 SH from the courses below:
| HSM 592 | Practicum in Human Services Management | 1 TO 6 |
| MBA 514 | Managerial Accounting | 3 |
| MBA 522 | Strategic Marketing | 3 |
| OBD 515 | Training and Development | 3 |
Note: Students may select HRM, MBA, MGT, LAP, OBD, or other graduate level courses with the approval of Program Chair or designate.
For more information about this program, visit https://www.nl.edu/academics/healthhumanservicesmasters/humanservicesmanagement/