MAN 4520 Total Quality Management
Teaches the significance of quality as a primary competitive strategy for successful business organizations using six sigma methodologies. The impact of quality focus on increasing customer satisfaction is changing the manner in which business organizations function. The student will recognize that quality focused business organizations are evolving into very different environments in which to work and manage. This quality imperative is relevant for both industrial and service sector organizations. The student will be exposed to the critical issues of total quality management through reading, case studies, class discussion, and outside speakers. The student is expected to gain insight and understanding regarding the meaning of quality, how organizations develop a quality focus, and the continuous nature of quality management.
Credits
3 cc
Offered
FA