100

Students will gain foundational knowledge and hands-on skills in computer hardware, mobile devices, and components. Through practical labs and resources, they will learn to disassemble, reassemble, install, configure, and test various computer parts. Students will effectively resolve hardware issues, both independently and collaboratively, while prioritizing safety and efficiency. Additionally, students will begin to develop the following durable skills to provide excellent customer service - problem-solving, collaboration, reliability, confidence, and social awareness.

This course covers essential competencies focusing on network support, mobile devices, printers, and Microsoft Windows workstations. Through lab activities, students will learn networking fundamentals, infrastructure, and cloud computing. They will also gain expertise in supporting mobile OS, installing printers, and maintaining Windows OS. The course supports the development of help desk skills including documentation, trouble ticketing, and change management. Additionally, students will continue to develop the following durable skills to provide excellent customer service - problem-solving, collaboration, reliability, confidence, and social awareness.