100

This course explores the web of interconnected goods and services that make up the global hospitality industry, including hotel/lodging, food and beverages, cruise lines, tour operators, airlines, attractions, clubs, gaming, tourism, meetings, conventions and expositions as well as event planning. Guest speakers and field trips expose students to the philosophical, historic and economic and management foundations of the tourism/hospitality industries. The course spotlights the diversity of job opportunities and career pathways within the hospitality management discipline. Pre-requisite(s): None. Co-requisite(s): None. 5 quarter hours

The hospitality sector is facing unprecedented operational and economic disruption and managers at all levels are being called upon to provide leadership to enhance organizational resilience and restore profitability. This course/series explores the knowledge, skills and strategies that hospitality professionals need to act effectively in an environment of change and uncertainty. Lead by Kendall College Hospitality Management faculty, the course explores the leadership, cultural, risk management, innovation, stakeholder engagement, and financial challenges currently facing the hotel, food service, events and tourism industries. The goal is to promote resilient leadership for the unique needs of the hospitality industry and provide an arsenal of tools for hospitality professional as they move forward. Pre-requisite(s): None. Co-requisite(s): None. 0-1 quarter hour

As the in-person events industry pivots to digital, event professionals are woefully unprepared to assume the roles and responsibilities and take advantage of the opportunities this new environment presents. This course is designed to guide event and other business professionals in producing successful digital events. It outlines the State of the Digital Event Industry and goes into great detail on what you need to do before, during, and after a digital event in order to realize its full business potential. Pre-requisite(s): None. Co-requisite(s): None. 0 quarter hours

Managing a hospitality business presents unique challenges in the areas of leadership, motivation, teamwork, culture and communication. This course provides insight into the principles behind running a successful hospitality operation. There will be an emphasis on the importance of aligning staffing, processes, systems, technologies and facilities with customer needs and the impact of management decisions on financial viability. Guest speakers and site visits connect classroom content with real world experience. Pre-requisite(s): None. Co-requisite(s): None. 5 quarter hours

The focus of this course is on crafting and delivering a strategic organization-wide service philosophy that can result in an extraordinary guest experience. Students will gain an appreciation of the strategic and tactical problems associated with the complex service environment. They will learn how to assess guest needs and expectations, interpret feedback and devise integrative solutions that offer high value and high return for both customers and employees. Pre-requisite(s): None. Co-requisite(s): None. 5 quarter hours

This course is part of a multi-session series geared towards hospitality students. The purpose of this course is to build upon the knowledge throughout the program curriculum. Topics include goal setting, professional communications, and development of critical thinking skills while spending most learning sessions in the field experiencing multiple types of hospitality businesses of potential interest to the students. This course assists students in preparing for the Sophomore Internship and their hospitality career. This course also reviews internship preparation, placement and internship requirements. Pre-requisite(s): None. Co-requisite(s): None. 1 quarter hour