Essential Functions

The purpose of the essential functions list is to allow prospective students who are considering a career to be informed of the physical, emotional, and psychological demands related to training and employment in a field of study. These lists are provided to allow prospective students to make informed career choices by providing them with a summary of the physical abilities and personality traits that are generally required for the successful completion of a curriculum and result in employment in their field of study after graduation. For students to be successful in the Hotel, Restaurant, and Tourism Management programs, they must first and foremost demonstrate a positive attitude and people skills. Interpersonal skills include:

• The desire to work as a team player.
• Strong oral communication skills and good written communication skills.
• A respect for diversity (in guests, coworkers, and subordinates).

They must also be able to do the following:

• Communicate ideas and directions clearly.
• Work under pressure in a fast-paced environment.
• Demonstrate flexibility.
• Manage multiple projects and priorities.
• Portray enthusiasm at all times.
• Act in a professional manner.
• Maintain ethical standards.
• Anticipate customer needs.
• Recognize problems and deal with conflict.
• Select, train, and manage employees.
• Demonstrate business math skills.
• Develop budgets and forecasts.
• Interpret profit and loss statements.
• Compute and interpret basic operational statistics and reports for budgeting and cost controls.
• Set goals and objectives to achieve the organization's goals.
• Provide quality and safe service.
• Identify ways to market hospitality services.
• Plan events.
• Deal with emergencies and develop techniques for security and loss prevention.