300

This course is the gateway course in the Health Care Leadership (HCL) program that introduces the students to the program and to health care delivery in the United States. Students examine the evolution of health care delivery including societal expectations, organizations, careers, financing, technology, and regulation. They further compare the systems that deliver health care in the United States with the systems that exist in other countries. Students critically examine the relationship among cost, access, and quality and explore health care information sources. Pre-requisite(s): Gen 103 or permission of Program Chair or designate. Recommended 60-90 quarter hours of prior college-level coursework in any field. Co-requisite(s): None. 5 quarter hours

This course allows students to review and refine communication skills needed for advancement within healthcare organizations and professions. Students learn techniques and strategies for communicating persuasively as healthcare leaders, both in writing and orally. These persuasive skills, techniques, and strategies foster greater directed leadership presence.

This course studies team behavior and how team functioning affects organizational effectiveness. Topics covered in this course include the basics of team behavior, principles of team dynamics, problem-solving, decision-making, diagnosing and resolving conflicts in teams, and managing and facilitating team meetings.

Students review the general principles of adult learning with application to health education programs. Students design an appropriate learning activity for healthcare organizations that utilizes various components of individual and group learning techniques. Additionally, students explore general principles and guidelines for defining and assessing complex behavioral outcomes in training, supervisory, clinical, and operational quality improvement contexts. Students develop evaluation tools, prepare a comprehensive assessment plan for a workplace training program, and examine the use of assessment for program improvement.

This course emphasizes a systematic process for thinking critically and provides opportunities for students to improve their critical thinking skills as health care managers. Topics and class activities focus on stimulating the kind of thinking necessary to foster new managerial insights and strengthening the ability to articulate and apply sound reasoning to health care problems. Pre-requisite(s): HCL 301; or permission of Program Chair or designate. Co-requisite(s): None. 5 quarter hours

This course introduces students to approaches for evaluating the quality of healthcare operations and service delivery. Students review methods for measuring quality within a healthcare department and healthcare service delivery and the processes and best practices in continuous quality improvement.