ITSS 110 IT Essentials: Networking, Infrastructure and Cloud Computing

This course covers essential competencies focusing on network support, mobile devices, printers, and Microsoft Windows workstations. Through lab activities, students will learn networking fundamentals, infrastructure, and cloud computing. They will also gain expertise in supporting mobile OS, installing printers, and maintaining Windows OS. The course supports the development of help desk skills including documentation, trouble ticketing, and change management. Additionally, students will continue to develop the following durable skills to provide excellent customer service - problem-solving, collaboration, reliability, confidence, and social awareness.

Credits

5

Prerequisite

None

Corequisite

None