Guest Services Specialist Technical Certificate (GUEST-CT)
The purpose of this program is to prepare students for employment in guest services positions including: Guest Services Representative, Guest Services Specialist, Concierge, Front Office Representative, and Front Office Lead in the hospitality industry and/or to provide supplemental training for persons previously or currently employed in these occupations. The content includes, but is not limited to, customer service, hospitality attitude, guest experience, communications, human relations, security issues, and front office operations. This technical certificate is part of the Hospitality and Tourism Management AS degree.
Certificate Requirements
Required Courses
| HFT 1254 | Lodging Operations | 3 cc |
| HFT 1313 | Hospitality Property Management | 3 cc |
| HFT 1410 | Hospitality Industry Accounting | 3 cc |
| HFT 2211 | Hospitality Resource Management | 3 cc |
| HFT 2600 | Concepts of Hospitality Law | 3 cc |
HFT 1313: This courses have limited offerings. Students should check the course description in planning their course of study.
Total Credit Hours: 15